Legal
Privacy notice (KVKK)
This notice explains, under Article 10 of the Turkish Personal Data Protection Law No. 6698 ("KVKK"), how Besam Elektrik processes personal data for service requests and enquiries.
Data controller
Besam Elektrik · Gaziantep · Email: info@besam.net.tr · Phone: 0532 588 41 71
Data we process
- Identity and contact: full name, phone number, email address (optional).
- Address: service area, neighbourhood and the address you give for the visit.
- Request details: the service you chose, your description of the fault, your preferred day and time.
- Pictures: photos of the fault you choose to send on WhatsApp.
- Security: IP address, browser details and logs of actions on the site.
Why we process it
- To receive and assess your request, contact you and confirm the visit,
- To come to your address and carry out the survey, installation, maintenance or repair,
- To prepare a quote and answer your questions,
- To meet legal obligations and keep information secure.
Legal grounds
Your data is processed under KVKK Article 5/2-c (directly related to entering into or performing a contract), 5/2-ç (legal obligation) and 5/2-f (legitimate interest). The request form does not ask for health data or any other special category of data; please don't include such information in the description or photos.
Photos
The service request form on the site accepts no files or photos. Photos you send on WhatsApp are used only to see the fault in advance and bring the right materials. Pictures of finished jobs are published only with your explicit permission and without showing your address or personal belongings.
AI-assisted helper
Text you type into the site's helper may be sent to Google's Gemini service (servers abroad) to suggest the right service. Your name, phone and address are not sent with it. The helper does not diagnose faults or promise prices or times. You can always pick the service from the list yourself.
Transfers
Your data is shared with the email and hosting providers we use, only as far as the service requires and with appropriate safeguards. If you choose to contact us on WhatsApp, your messages are subject to WhatsApp's own terms. Where the law requires, it is shared with the competent authorities. It is never passed to third parties for marketing.
How it is collected
Through the service request form on this website, by phone, WhatsApp and email, by automated and non-automated means.
How long we keep it
Requests and photos are kept as long as needed to finish the job and handle any warranty or complaint, subject to statutory retention periods, and are then deleted or anonymised.
Your rights
Under KVKK Article 11 you may ask whether your data is processed, request information about it, learn the purpose, know who it was shared with, have it corrected, deleted or destroyed, object to decisions made solely by automated analysis, and claim compensation for damage caused by unlawful processing.
Send your request to info@besam.net.tr. It will be answered free of charge within thirty days.